Privacy Policy

Effective date: 24 October 2026

Al Naqi Water (“we”, “our” or “us”) respects your privacy. This policy explains how we collect, use, store and share information when you visit alnaqi-water.com, place an order, or request a product recommendation, water test, tank cleaning, maintenance or other service.

Information we collect

• Contact details such as your name, phone number, email address and emirate or service address.
• Order and service details, including products viewed or purchased, delivery or installation details, and service requests.
• Information you choose to provide in forms, such as property type, home or tank size, number of residents, water concerns, and message or inquiry details.
• Technical information such as browser and device data, approximate usage and cookie identifiers, where enabled by the website or its service providers.

How we use information

We use information to respond to inquiries; provide product recommendations; process orders; arrange delivery, installation, testing, cleaning and maintenance; provide customer support; maintain and secure the website; improve our services; and meet applicable legal requirements. We send promotional messages only where permitted and provide a way to opt out. Service-related messages may still be sent when needed to fulfil a request or order.

Sharing and service providers

We do not sell or rent your personal information. We may share only the information needed with service providers that help operate the website or deliver your request, such as hosting, payment, delivery, installation, maintenance, customer-support, security or spam-prevention providers. We may also disclose information where required by law or to protect our rights and the safety of customers. Providers may process information under their own privacy terms.

Payments

If you pay online, payment information is handled through the payment method or provider presented at checkout. Please review that provider’s privacy information. We do not ask you to send full payment-card details through contact or service-request forms.

Cookies and embedded services

Cookies and similar technologies may be used for essential website functions, preferences, performance measurement, security and, where enabled, analytics or marketing. Embedded or third-party services (for example, map, video, anti-spam or social features) may receive technical information when loaded. You can manage cookies through your browser and any consent controls shown on the site; disabling some cookies may affect site functions.

Retention and security

We keep information only for as long as reasonably needed for the purposes above, including servicing orders, maintaining business records, resolving disputes and meeting legal obligations. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may contact us to ask about, correct or update personal information you provided, or to request deletion where applicable. We may need to retain certain records to complete a transaction or meet legal obligations. Requests are handled subject to applicable UAE law.

Children

Our website and services are intended for customers and businesses. Please do not submit a child’s personal information unless you are authorised to do so.

Changes to this policy

We may update this policy when our services or practices change. The current version will be posted on this page with its effective date.

Contact us

For privacy questions or requests, contact Al Naqi Water at info@alnaqi-water.com or call 056 414 1450.